Legendary BOXX Tech Support is based 100% in the US, and located at BOXX headquarters in Austin, TX. This provides us immediate access to the tools and resources they need to support you and your specific workflow. We will attempt to recreate issues you may have utilizing our own hardware and software in an effort to reproduce even the most obscure problem. We’ll even overnight parts when necessary (during the premium warranty period).
All warranty returns to BOXX Technologies must be shipped in the original packing material or appropriate replacement shipping materials provided by BOXX Technologies. If you require packing materials, please contact BOXX Technical Support. Shipments arriving in non-standard or other than original packaging may result in additional charges or void the warranty.