Technical Support


Legendary BOXX Tech Support is based 100% in the US, and located at BOXX headquarters in Austin, TX. This provides us immediate access to the tools and resources they need to support you and your specific workflow. We will attempt to recreate issues you may have utilizing our own hardware and software in an effort to reproduce even the most obscure problem. We’ll even overnight parts when necessary (during the premium warranty period.) We understand that you need to be back working as soon as possible as down time means money. Your productivity will always be our top priority.

All warranty returns to BOXX Technologies must be shipped in the original packing material or appropriate replacement shipping materials provided by BOXX Technologies. If you require packing materials, please contact BOXX Technical Support. Shipments arriving in non-standard or other than original packaging may result in additional charges or void the warranty.

You can reach our support staff by phone Monday - Friday, 7am - 6pm CST by calling 1-877-877-BOXX(2699) in the US or 1-512-835-0400 outside the US. 

Please fill out the form below and click the "Submit" button when done to email our Support department.

Upgrading to Windows 10

BOXX recommends that customers use an operating system that is both supported by, and supports the productivity software, applications, and devices that are required. Due to vendor driver support, BOXX does not currently support Windows 10 on those systems that shipped prior to the release of Windows 10 or are not now currently offered with Windows 10. BOXX will update drivers as they are made available by vendors; however there is no timeline available. BOXX recommends a full system backup or image prior to installation attempts to facilitate a return to previous state if the installation is unsuccessful or inoperable. Please contact your software application providers to confirm support for Windows 10.