Before contacting support find out what the most common support issues are and how to resolve them.

Issue: How Secure is BOXX Cloud Services?

Category: Security

Cause: How can I be sure of the security of BOXX Cloud Services?

Resolution: BOXX Cloud Services resides in datacenters with extensive physical, network and logical security.  The service offering also provides for extra layers of security within a customer configuration. Further information is available from support by request. 

Issue: How do I restart a system?

Category: System Administration

Cause: User or administrator needs to restart a system

Resolution: Log into connection broker information provided when you provisioned your system: select Resources on left side, and then Desktops. Click on Control for the system you wish to restart and select Shutdown and Start

Issue: Panzura Support

Category: Storage

Cause: Customer wants to use Panzura distributed Storage across a deployment

Follow the BCS Panzura Deployment guidelines document available from support

 

Issue: Site to Site Connections

Category: Networking

Cause: Customer wants to enable a site-to-site connection to allow for data access and domain access

Resolution: Follow the BCS Site to Site Guidelines document, ensuring prerequesites are met, once they are met and confirmed, you can open a support ticket to have BCS activate the site to site connection.

Issue: Switching between Single or Multi Monitors

Category: Teradici PCoIP Client

Cause: Customer wants to switch between one monitor or multi monitors

Resolution: When connected to system with Teradici PCoIP client move mouse to top of the screen and select View - Show Fullscreen One Monitors or View - Show Fullscreen All Monitors

Issue: Disconnecting from Session

Category: Teradici PCoIP Client

Resolution: When connected to the system with Teradici PCoIP client move mouse to top of the screen and select Connection - Disconnect or Ctrl+Alt+F12

 

Issue: Error 6608

Category: Teradici PCoIP Client

Cause: System is either shutdown and still in the prcoess of rebooting

Resolution: If you initiated a system reboot please wait around 1:30 mins for system to reboot

Issue: Restart system from Connection Broker

Category: System Admin

Resolution: Yes, log into connection broker: select Resources on left side, and then Desktops. Click on Control for the system you wish to restart and select Shutdown and Start

Issue: Shutdown system from Connection Broker

Category: System Admin

Resolution: Yes, log into connection broker: select Resources on the left side, and then Desktops. Click on Control for the system you wish to shut down and select Shutdown. (Please note, you currently will have to contact us to get system powered back up).