In addition to our standard, three-year, limited warranty for APEXX and RAXX systems, BOXX also provides Premium Support in year one, which includes 24/7 phone support and onsite support. BOXX offers (at time of purchase) an optional extension of Premium Support for an additional one or two years.
For GoBOXX mobile workstations, we offer an optional Extended Warranty for up to three years total of system coverage. See the chart below for details.
All warranty returns to BOXX Technologies must be shipped in the original packing material or appropriate replacement shipping materials provided by BOXX Technologies. If you require packing materials, please contact BOXX Technical Support. Shipments arriving in non-standard or other than original packaging may result in additional charges or void the warranty.
Click below for more details on our standard warranty and premium support services.
Standard Warranty Premium Support Services| System | Advance Ship Repair Part |
Phone Support 7AM-6PM CT, M-F |
Depot Repair Parts*** |
24/7 Phone Support |
Next Business Day Onsite Repair Service |
|---|---|---|---|---|---|
| BOXX APEXX Workstations | |||||
| Years One-Three | Standard | Standard | Standard | Premium ** | Premium** |
| Years Four-Five | Extended Warranty | Extended Warranty | Extended Warranty | N/A | N/A |
| BOXX RAXX Systems | |||||
| Years One-Three | Standard | Standard | Standard | Premium** | Premium** |
| Year Four-Five | Extended Warranty | Extended Warranty | Standard | N/A | N/A |
| BOXX GoBOXX Mobile Workstations | |||||
| Year One | Standard | Standard | Standard | N/A | N/A |
| Years Two-Three | Extended Warranty* | Extended Warranty* | Extended Warranty* | N/A | N/A |
*Extended GoBOXX warranty available at time of system purchase for additional cost
**Upgrade to premium support for years 2-3 available at time of system purchase for additional cost
***BOXX Technologies pays shipping back to customer the first year
| System | Advance Ship Repair Part | Phone Support 7AM-6PM CT, M-F | Depot Repair Parts** |
|---|---|---|---|
| BOXX APEXX Workstations | |||
| Years One-Three | Standard | Standard | Standard |
| BOXX RAXX Systems | |||
| Years One-Three | Standard | Standard | Standard |
| BOXX GoBOXX Mobile Workstations | |||
| Year One | Standard | Standard | Standard |
| Years Two-Three | Extended Warranty* | Extended Warranty* | Extended Warranty* |
*Extended GoBOXX warranty available at time of system purchase for additional cost.
**BOXX Technologies pays shipping back to customer the first year.
Our performance specialists can help you find the right workstation purpose-built for your applications and workflow.
It’s important to know where your money goes when purchasing a premium workstation computer, so learn about BOXX solutions and services you won’t find anywhere else.