Due to the COVID-19 pandemic, federal, state, and local governments worldwide have declared states of emergency and initiated important actions and regulations. Because BOXX is dedicated to our customers and employees, we are maintaining operations in accordance with all WHO, CDC, federal, state, and local requirements and recommendations. Throughout this period, we will do our very best to meet your needs while ensuring your safety and that of our employees, but some services may be impacted. For example, onsite service may be impossible due to city and state shelter in place policies, while the shipping of parts and systems could also experience delays. At present, FedEx is considered an essential business and will continue to operate under state of emergency and shelter in place orders recently issued in the U.S. FedEx Office retail locations are also providing vital access points to its global network, hold locations for redirected shipments, and more. In the event a business is closed, FedEx will follow current operating procedures to attempt to complete delivery at a later time. If you are unable to receive a package at your normal business address, the FedEx Hold at Location option is available to over 14,000 locations including FedEx Office and Walgreens locations.
Your productivity is always our top priority, so if something goes wrong, we’ll get you back working as quickly as possible. For all general support inquiries, email support is available.Email Us
If you’re experiencing a hardware issue, please complete the form below, click SUBMIT to open a support ticket, and a BOXX support technician will quickly contact you.Open a Support
Your serial number is located on the back or bottom of your BOXX product. Please be ready to provide it to technical support via phone, in your email, or when opening a support ticket.
Legendary BOXX Technical Support is based in the USA and located at BOXX headquarters in Austin, Texas. With immediate access to the tools and resources we need to support you and your workflow, we recreate issues you may experience (even the most obscure) by utilizing our own hardware and software. We’ll even overnight parts when necessary (during the Premium Support coverage period).
IMPORTANT: All warranty returns to BOXX Technologies must be shipped in the original packing material or appropriate replacement shipping materials provided by BOXX Technologies. If you require packing materials, please contact BOXX Technical Support. Shipments arriving in non-standard or other than original packaging may result in additional charges or void the warranty.
Serial numbers are located on the back or bottom of your device. If this is a recent desktop model, the serial # will be found under the front grille, which can be removed by pulling it straight off.
Product info includes as-built configuration and drivers
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Please contact BOXX Support for further assistance by calling 877-877-2699
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